All the reviews on Doctify are anonymous and come from verified patients. They are monitored by the Doctify team to ensure that there is no socially dangerous content.

Once a patient completes a review, they will be asked to verify it with their mobile number. The patient will receive a text message from Doctify, and they need to click a link to confirm submission of the review.

An exception to this is the ‘Review Us Later’ option in the Doctify Review App. A clinician puts a patient’s mobile number, and the patient receives a unique review link via SMS, so the review is verified by design.

After completion and verification of the review by the patient, it goes through the internal approval process to identify inappropriate content. It normally takes up to 48 hours before feedback is approved and published.

Please watch a one-minute video on how it works.