Collecting patient feedback enhances your online reputation, improves healthcare delivery and helps patients make more educated choices.

How to Collect Patient Reviews
​

1. By Email

The easiest way to begin collecting patient reviews is to send your review link to 200-300 existing patients - ideally patients you have seen in the last 3-6 months.

How to get the email addresses: Patient contact details are stored in your practice management software.

How to send the email: Use your practice management software's mailbox to email patients. BCC (Blind Carbon Copy) the email addresses to secure patient details and remain data protection compliant. 

Content of the email: 

Thank you for booking with xxxxx - we hope you were happy with the treatment you received.

We truly appreciate your feedback.

Please leave a review of your experience so that other patients can benefit from what you have to say. It only takes a minute but it can mean a world of difference to other patients.

Regards,

xxxxx

** Don’t forget to hyperlink your bespoke review link: https://www.doctify.co.uk/review/{{enter your unique code here}}

2. Include your Review Link in Patient Correspondence

Continuous review collection is easy and important - you wouldn't book a hotel that was last reviewed in 2017! 

Each new review will increase your visibility online and allow patients to find you more easily. 

Don't miss a single patient - Include the following in the email signature of yourself, your medical secretary and the rest of your team for one-click collection:

'Your opinion improves our care for the next patient. Will you take a quick minute to leave us your anonymous feedback on Doctify?
​
​https://www.doctify.co.uk/review/{{enter your unique code here}}
​
​
​3. Download Our Review App

Download our Apple & Android Doctify Review app for quick, easy, on-site collection.
​
We encourage you to use the app at your reception desk/waiting room so as you are able to collect patient feedback immediately following a consultation or procedure.

For advice on how to install and set up the Doctify Review App please see the following articles: 

​
If you need further help collecting patient reviews, downloading the app or are not sure where to find your review link, please contact hello@doctify.co.uk