Getting Started

  1. Download Doctify Reviews from the Apple app store. 
  2. Sign into your practice/specialist account using your Doctify username & password.
  3. Select whether you would like to add your practice or specialist, then select the appropriate profiles. 
  4. After which, you will be brought to your practice/specialist main review page. 

Accessing your Dashboard

  1. In the top left corner, click the cog icon. ⚙️
  2. Input your account credentials and press login, this will lead to your dashboard. 

This section is broken up into two sections: Patient Responses & Survey Settings.

  1. Patient Responses: This section is responsible for collecting the survey responses completed by patients for your practice and each individual specialist.

      i) Practice Reviews: In this section you can find all the reviews which have been               collected for your practice, with the star rating and content (if applicable). 

  • To delete a review from the app, swipe left on the specific review and select  'Delete'. **Please note this will not remove the review from our database, the review will remain on your online profile.**
  • Click the export icon in the top right corner of your screen to convert the review data into a '.csv' spreadsheet file - this allows you to collate and store review data for your own records. 

ii) Specialist Reviews: In this section you can find all the reviews which have been             collected for individual specialists, with the star rating and content (if applicable). 

  • To delete a review from the app, swipe left on the specific review and select  'Delete'. **Please note this will not remove the review from our database, the review will remain on your online profile.**
  • Click the export icon in the top right corner of your screen to convert the review data into a '.csv' spreadsheet file - this allows you to collate and store review data for your own records. 

iii) Custom Questions: This section stores the responses to your customised questions (which can be created in your Survey Settings > Manage Custom Questions, explored later in this article). 

  • Click the export icon in the top right corner of your screen to convert your the review data into a '.csv' spreadsheet file - this allows you to collate and store review data for your own records. 

iv) PHIN Questions: This is where you can find the responses to pre-set PHIN data questions. For more information on PHIN please see here.

  • Click the export icon in the top right corner of your screen to convert your the review data into a '.csv' spreadsheet file - this allows you to collate and store review data for your own records.

v) Friends & Family Test: This is where you can find the responses to the Family and Friends questions, if you have selected to utilise this option.

  • To delete a collected response, swipe left on the specific reply and select 'Delete'. 
  • Click the export icon in the top right corner of your screen to convert your the review data into a '.csv' spreadsheet file - this allows you to collate and store review data for your own records. 

vi) Demographics: If you choose to collect information regarding the characteristics (age, gender & contact details) of your patients, it will be grouped in this section. 

  • To delete a collected response, swipe left on the specific reply and select 'Delete'. 
  • Click the export icon in the top right corner of your screen to convert your the review data into a '.csv' spreadsheet file - this allows you to collate and store review data for your own records.

2. Survey Settings: This section is where you can amend the general settings of your app and also customise the type/number of questions patients are asked. 

 i) Episode Information: This section allows your to add where your iPad is located, your practice type and episode type. Do not forget to register this information by tapping 'Save' in the top right corner. 

These details are attached to your patient reviews & are saved on our database for future reference - very useful if you would like to know which location in the clinic receives the top rated patient care!

ii) Manage Custom Questions: Here you will find the custom questions that you have created. On initial download of the application, there are a selection of pre-made custom questions which you can be selected for use.  

  • To create a new custom questions select the + icon in the top right corner. This will initiate the 'Add Custom Question' screen where you can type your questions, select an answer type and decide where you would like to display the questions.
  • To rearrange the questions order, simply hold your finger on a specific question and drag it to the position of your choice.
  • To delete a questions, swipe left and select 'Delete'. 
  • Don't want to delete a question but don't feel like asking it yet? Tap on the specific question and select where you would like it to be displayed (either for the Specialist, Practice, both or neither). Selecting 'Neither' will allow the question to exist within this section but not be presented to a patient for feedback collection.
  • In order to edit a questions, tap on the specific question and you will be brought to a screen where you can edit the text, answer type and display location.

** Be sure to select 'Update' in the top right corner of your screen to save any recent changes.**

iii) Question Appearance Settings: This section allows you to select which questions you would like to appear during the review process. You can alter these options at any given time and any amendments will be available immediately upon the next review session.

  • Practice Questions: You can choose whether to ask Custom Questions & PHIN Questions (predetermined) for the practice/clinic, and also whether to ask Specialist Questions. **Please note: If the 'Ask Specialist Questions' is toggled off in this section then Specialist Questions will not be asked regardless of the toggles in the section below.**
  • Specialist Question: You have the option to collect Custom Questions & PHIN Questions for each individual specialist. 
  • Demographic Questions: You can opt to collect information about your patient demographic (age/gender) alongside email addresses for your own records. 

Creating a Review

The sequence of how patients will be asked questions is listed below - this is inclusive of all questions types, if you choose not to ask particular questions these will be removed from the sequence.

**Please note: if you lose connection to WiFi, your reviews will be saved to the iPad device and be uploaded to our database after re-connection has occurred & the 'Start Review' button is again selected on the home page.**

  1. Review Practice: Patients are required to select a star rating for your practice and can also leave written feedback in the text box below. To the right, there is a voice recognition button, whereby a patient can choose to speak aloud their review and it will be translated to text.

    2. Custom Questions for Practice: Patients will be prompted to answer the custom          questions that you have created, or the suggested questions that you                             have selected.

  3. PHIN Questions for Practice: Patients will answer PHIN questions on this screen.         All questions appear on a single screen, patients make a selection from 'YES, NO         or N/A' and click 'Next' after having answered.

  4. Find Your Consultant: At this point, the patient can select their specialist by                  scrolling through the alphabetised list, or by typing the consultants name into the         search bar. The patient may choose not to review their specialist, in this case,               select 'Skip' from the bottom right corner - this will lead the patient directly to the         'Friends & Family' questions.

    5. Review Specialist: Patients are required to select a star rating for their specialist           and should they wish to leave further feedback there is space for text alongside            the rating. To the right, there is a voice recognition button, whereby a patient can          choose to speak aloud their review and it will be translated to text.

     6. Custom Questions for Specialists: Here patients are prompted to answer the                custom questions which you have set - on this occasion the questions are in                  reference to their experience with their consultant.
 

    7. Friends & Family Questions: In this section patients can select how likely they               are to refer your practice to their friends and family. 

    8. Demographics: In this final section patients are prompted to select their gender,          age range and enter their email address (optional). 

After the sequence is fully completed the patient's review will be submitted to Doctify for approval. We moderate our reviews with the goal to build trustworthy and representative feedback that makes finding the right clinic and doctor easy. For more information about how we moderate reviews please see here.

If you need any assistance with setting up your Doctify Review app please contact customerservice@doctify.co.uk and we would be more than happy to help. 

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