Doctify is committed to helping improve patient experience. We work with you and your medical support team to ensure that patient enquiries are actioned in a timely manner.

Please watch our short video and read below for more information on how best to handle patient enquiries in a timely manner.

Patient Appointment & Booking Requests

When a patient submits an enquiry on Doctify you will be notified via email (or text) and prompted to log into your account to access the patient's contact details and make further arrangements.

The email notification will be sent to the email address and/or phone number that you have listed within the 'Practices' section of your profile.


You have the ability to provide up to 5 email addresses for each of your practice locations, alongside a telephone number that is displayed on your profile for patients to contact and a text number that is only used in order to receive an enquiry notification.

** Please note that you may enter different details for each practice location, or select 'Use single point of contact' to enter one set of details that are relevant to all of your practices.

When a patient makes an enquiry they must provide contact details: email and phone number. In addition to this, patients are also prompted to provide a reason for their visit however, this is not a mandatory field and may be left blank.

In order to access patient information, please log in to your Doctify account and select the 'Enquiries' tab on the left hand side of your screen.

View Patient Information

In order to view your patient's contact details please click on 'patient info' on the right hand side of the specific enquiry.

Upon doing so, the relevant patient information will be visible and you can contact them accordingly to make arrangements for their appointment. We encourage you or your medical secretary to do this as soon as possible.

Patient Response Time

To track how quickly you are revealing the patient details from the time of enquiry being made, please click on 'Analytics' on the left hand side of your dashboard.

Given that requiring healthcare services can be an anxious time for many people, we encourage you to answer enquiries as quickly as possible to provide an exceptional care experience. 

Doctify tracks how long a patient enquiry has been left unactioned and we will contact you via email at various intervals until the enquiry has been viewed within the 'Enquiries' tab. Please be aware that patients have conscientiously selected you as their consultant as they value your care and expertise. Without receiving a timely reply to an enquiry they are likely to seek advice from an alternative medical professional.

**Please note: Patients can only request an appointment. It is your responsibility to confirm a date and time. Correspondence from Doctify explains to patients that they should not attend your clinic until receiving written or verbal confirmation from you or your secretary**

If you cannot access your enquiries or have any further questions please contact hello@doctify.co.uk.

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