Doctify is committed to helping improve patient experience. We work with you and your medical support team to ensure that patient enquiries are actioned in a timely manner.

Patient Appointment & Booking Requests for your Practice

When a patient makes an enquiry via your profile, Doctify will send a notification to the email address you have listed in the 'Appointment Email Address' field located in the 'Edit Profile', 'Appointment Information' section of your Doctify Dashboard.

In order to access the patient information for this enquiry, you will need to log in to your Doctify account and navigate to the 'Enquiries' tab on the left-hand side.

View Patient Information
In order to view your patient's contact details please click on 'Patient Info' in the 'Actions' column. 

When you click the button, the patient information will be visible and you can contact the patient accordingly to make arrangements. We encourage you to contact the patient as quickly as possible.

Multiple Profile Access

If you have access to multiple specialists and/or clinic profiles, you can switch between them on the dashboard under 'manage profile' on the left-hand side in order to view the relevant enquiries. Please click the green drop-down arrow to show 'practices' for your available practices and 'team' for your available specialists.

Patient Appointment & Booking Requests for your Specialists

When a patient submits an enquiry on Doctify you will be notified via email (or text) and prompted to log into your account to access the patient's contact details and make further arrangements. Please be aware that in order to view an enquiry for a particular specialist at your practice, you will need to switch profile on the dashboard in order to view it.

The email notification will be sent to the email address and/or phone number that is listed within the 'Practices' section of the specialist's profile.

You have the ability to provide up to 5 email addresses for the practice locations, alongside a telephone number that is displayed on your profile for patients to contact and a text number that is only used in order to receive an enquiry notification.

As before in order to access the patient information for this enquiry, you will need to log in to your Doctify account and navigate to the 'Enquiries' tab on the left-hand menu for that particular specialist.

Patient Response Time

To track how quickly you are revealing the patient details from the time of enquiry being made, please click on 'Analytics' on the left-hand side of your dashboard.

Given that requiring healthcare services can be an anxious time for many people, we encourage you to answer enquiries as quickly as possible to provide an exceptional care experience.

Doctify tracks how long a patient enquiry has been left unactioned and we will contact you via email at various intervals until the enquiry has been viewed within the 'Enquiries' tab. Please be aware that patients have conscientiously selected you as their consultant as they value your care and expertise. Without receiving a timely reply to an enquiry they are likely to seek advice from an alternative medical professional.

**Please note: Patients can only request an appointment. It is your responsibility to confirm a date and time. Correspondence from Doctify explains to patients that they should not attend your clinic until receiving written or verbal confirmation from you or your secretary**

If you need any help accessing enquiries, please email us on hello@doctify.co.uk.

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