Your Doctify Analytics Dashboard allows you to track the performance of your profile(s) and the patient engagement that they receive. You can view your overall statistics as well as filter to compare across weekly, monthly and customisable time frames.

What are your Statistics?

Your Patient Trust Score

An outline of the number of reviews your practice and associated specialists have received and your overall rating which is broken down by 'Overall, Explanation and Bedside Manner'. There a strong correlation between reviews and patient engagement. It is important that you are continuously requesting patient feedback.

For more information on improving your Patient Trust Score please see here.

Page Views

An outline of the number of site visitors that your profile has received,

Enquiries

These figures refer to the sum total of your online booking requests via your calendar, appointments requests and telephone requests you have received within a certain time period.

Please note that the telephone requests refers to the number of potential patients that opted to reveal your listed contact numbers. This function does not track the number of direct calls you have received however, it does indicate patient engagement with your profile page.

Friends & Family

If you utilise the Doctify Review App to collect patient feedback and are actively requesting Friends & Family feedback, it will be visible here. Likely to recommend is reflected in green, neither in blue and unlikely in red.

Response Rate

We want to ensure we provide the very best experience to patients and respond to their enquiries in good time. Our tracker bar provides the average time it takes to respond to enquires from when you receive the enquiry via email to when you log in to view the patient details.

If you would like a further explanation of your statistics or are dissatisfied with your progress on Doctify, we are here to help! Contact hello@doctify.co.uk

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