Research has shown that a face-to-face request for help or feedback can be as much 34 times as effective as making the same request over email. That's why we give all customers access to our Doctify Review App.
Here's how you can get started with using the app today to collect more reviews and build your Patient Trust Score.
A quick note before we get started...You'll need to be connected to the internet to install the app and to log in or access the Settings Menu. You'll be able to collect patient feedback without the app being connected to the internet - reviews will be stored within the app and then uploaded to our servers next time the tablet is online. Please be aware that if the app is deleted, any reviews yet to be uploaded will be lost.
Downloading the Doctify Review App
Download the Doctify Review App from the Google Play store.
Logging in to the Doctify Review App
On opening the Doctify Review App for the first time you will be presented with two methods to log in - Simple Login or QR Code.
Simple Login
To use this method you will need to enter your Country and Review Code.
Country (please use drop down menu to select a different country if needed)
Review Code: The 6 character code at the end of your Doctify Review Link or in the 'app information' section of your dashboard.
Please note that both fields on the Simple Login method are case sensitive.
QR Code
The QR Code login method means you won't need to remember any login details and can log in to the app on any device by simply scanning a unique QR code.
To use this method click on "Scan QR Code". You'll then be asked to allow the Doctify Review App to access the camera on your tablet - click Allow. This will then scan your QR Code and log you into the app. To locate the QR code, you will need to login to the dashboard and select 'get reviews' and then 'online reviews'.
Review Methods in the Doctify Review App
The Doctify Review App now provides you with 3 methods to collect patient feedback.
1. Use your phone - The patient can scan the QR code shown on the screen to open your review link on their mobile device.
2. Use this device - The patient can leave a review directly on the tablet.
3. Review us later- You can enter the patient’s mobile phone number to send them your review link by SMS, remember to click onto the practice the patient was seen in.
Accessing the Settings Menu in the Doctify Review App
In order to access the Settings Menu, you'll need to click on the button in the right-hand corner on the top of the page.
When you access the Settings Menu, you'll be asked to enter your login details once again, this is to ensure patient's are not able to access this. As with when you first logged in, you'll have the option of using the Simple Login or QR Code methods.
On opening the menu you'll be presented with the following options:
Survey *New* - if you are paying for the Survey tool, you can click the 'Choose Survey' button to activate any survey's you have published on your Dashboard. If you are interested in finding out more about this feature, please contact us
General - can choose to show locality and the question if patient would recommend you to friends and family
Translation -
Font Scale - change font size of the app
System - any updates for app
Configuration Data - use this to show you any outstanding reviews you have collected when tablet has not been connected to internet
Log out