Making sure your contact details are up to date is essential to ensure that patients are able to get in touch with you or your bookings team and to ensure that Doctify can get in touch with you directly should we need to. You can update these both from your dashboard.
Personal Contact Details
In order to update your personal contact details for Doctify use only (not displayed to patients), please go to the Edit Profile section of your dashboard and use the 'request a change form under the 'Doctify Tip' box to the right of this screen.
Here you will be able to fill in a form with your updated details which will be sent to us to manually edit for you.
Booking Contact Details
In order to update your booking contact details for patients use and for appointment requests to be sent to, please go the 'My Clinics' and 'Edit Clinics' section of your dashboard. Here you will be able to see your clinics as well as the contact details for each of these clinics for your bookings team if you scroll down.
Please enter the following information for each clinic:
Telephone Number - Visible to patients on your profile and allows them to make a phone enquiry for the practice of their choosing.
Text Message Number (optional) - Not visible to patients. Used to text you or your secretary to let you know when an enquiry is made.
Email Address - Not visible to patients. Used to notify yourself and/or your team of a patient enquiry. ** Please note that you can add up to five email addresses per clinic, we recommend that at least one of the five is your own so as you are aware of account activity.**
If you wish to have one set of contact details for all of your listed clinic locations then please tick 'Use single point of contact' and enter your details in the solitary box provided.
Any details you enter on individual clinics will be saved when you switch to a single set of details. This makes it easy to switch between the two options should you need to do so.
If you need any help updating your contact details, please contact us on firstname.lastname@example.org.