56% of patients change their perspective on a healthcare provider based on how they respond to a review.
For future patients, replies to the reviews highlight that you value feedback - you collect reviews, read them, and take time to reply.
The patient who left the review will receive a notification of your reply. So although you won't see who will receive your response, this will make their experience with you even better.
To reply: log into your Dashboard - > Reviews -> Reply.
Please watch a one-minute video on how it works.
If you'd like any further assistance, please email us at hello@doctify.com or contact us via Live Messenger during operating hours.