When reporting a technical issue to the Doctify team, including the console log and network activity helps us understand what’s going wrong behind the scenes so we can resolve it faster.
You can access both via your browser’s developer tools (we recommend using Google Chrome).
💻 For Non-Mac Computers:
1. Right-Click and Inspect:
Right-click anywhere on the page with the error message.
Select Inspect from the dropdown menu.
2. Open the Console Tab:
Click on the Console tab in the Developer Tools window.
After clicking the console tab, please refresh the tab and try the action again for the error code to show in the console.
Capture a screenshot of the entire page, ensuring that the error messages on the Console tab are clearly visible.
2. Open the Network Info:
Press
Ctrl + Shift + Ito open Developer Tools.Click on the Network tab.
Ensure the red record button 🔴 is active.
Refresh the page and reproduce the issue.
Look for failed requests and inspect the error details.
Screenshot or download the HAR file to share with us.
🍏 For Mac Computers (Safari):
Console Log
Using a Shortcut:
Press Command + Option + C to open the console directly.
OR
Enable and Open the Console Manually:
Click Safari in the menu bar.
Select Preferences.
Go to the Advanced tab.
Check the box for Show Develop menu in the menu bar.
Click Develop in the menu bar and select Show JavaScript Console.
The Console will open (either in a new window or within Safari).
Ensure the error messages on the Console tab are visible
After clicking the console tab, please refresh the tab and try the action again for the error code to show in the console, and capture a screenshot of the entire page.
Network Info
Press
Cmd + Option + Ito open Developer Tools.Click on the Network tab.
Make sure the red record button 🔴 in the top left is active (click it if it's grey).
Refresh the page and replicate the issue.
Look for any failed requests (usually in red or with status codes like
404,500, etc.).Click any failed request for more details.
Take a screenshot, or right-click and choose "Save all as HAR with content" to download and share the file with us.
🔎 For Google Chrome on Any Computer:
1. Open Developer Tools:
Click the three dots in the top-right corner of the browser window.
Navigate to More Tools > Developer Tools.
2. Access the Console Tab:
Click the Console tab in the Developer Tools window.
After clicking the console tab, please refresh the tab and try the action again for the error code to show in the console.
Take a full-page screenshot, making sure the error messages on the Console tab are clearly shown.
3. How to View Network Activity
In Developer Tools, click the Network tab.
Make sure the red record button 🔴 is active (top-left of the panel).
Refresh the page and reproduce the issue.
Look for failed requests (they may appear in red or show error codes like
404,500, etc.).Click on any failed request to view more details.
You can:
Take a screenshot of the error
Or right-click anywhere in the panel and choose "Save all as HAR with content" to download the full log
⏭️ Next Steps:
When reporting an issue, please share:
A short description of what you were doing
The steps you took before the issue occurred
Screenshots of any Console or Network errors
A HAR file if available
(Optional) A screen recording, if possible
Email the screenshot of the error message(s) along with a brief description of the issue to hello@doctify.com.
Providing this information will help us resolve your issue quickly and efficiently.