๐ก As part of joining our mission for trust and transparency in healthcare, the Patient Experience badge recognises healthcare providers who consistently collect feedback and deliver top-rated patient experiences.
The badge links directly to your Doctify profile when clicked - allowing visitors to instantly verify your badge by reading your patient reviews.
Patient Experience badges you can earn
๐ OUTSTANDING Patient Experience
๐ GREAT Patient Experience
๐ RECOMMENDED by Patients
How are Patient Experience badges earned?
We issue Patient Experience badges annually.
To fairly identify top-performing providers, we calculate a Patient Experience Score (PES) for each provider. The PES is designed to measure both long-term excellence and recent patient satisfaction.
By using a weighted metrics system, the PES accounts for the total number of reviews youโve received, your overall Trust Score, and your review activity over the past 12 months.
This method ensures that providers who continuously collect patient feedback and deliver outstanding care are acknowledged.
Metric | Weight |
Trust Score | High |
All Time Review Count | High |
12 Month Review Count | Medium |
๐ Top 10% of providers = Outstanding
๐ Next 20% of providers (10-30th percentile) = Great
๐ Providers who aren't in the top 30%, but do meet core eligibility criteria = Recommended
If a badge is earned, Doctify will notify the Owner and Administrators of the profile via email.
๐ซ Who Is Not Eligible?
Providers are not eligible for a badge if:
Their Trust Score is below 4.8
They do not meet the minimum review count for all time, or the last 12 months
Please note: Doctify reserves the right to withhold or revoke any Patient Experience badge in the event of a serious complaint, investigation, or regulatory action concerning the provider, in order to maintain the integrity and trust of the badge system.
How to display your Patient Experience badge
Showcase your badge across your website, landing pages, and digital assets to build trust and improve SEO.
How to display your badge...
On Your Website
On Your Website
If Your Website Supports HTML Embed (Recommended):
Open the email containing your badge.
Copy the HTML embed code provided.
Paste the code into strategic locations on your website, such as:
Homepage header
Website footer
Dedicated awards page
โ The HTML embed automatically links the badge to your Doctify profile.
If You Cannot Embed HTML:
Download the badge from the email as a PNG image.
Upload the image to your website.
Manually hyperlink the image to your Doctify profile. Without a hyperlink, your badge will not be verifiable and will lose its value.
In Your Email Signature
In Your Email Signature
Displaying your badge in your email signature reinforces credibility and trust in every message you send.
If Your Email Client Supports HTML (Recommended):
Copy the HTML embed code from the email.
Paste it directly into your email signature settings.
โ Your badge will automatically link to your Doctify profile.
If HTML Isnโt Supported:
Download the badge from the email as a PNG image.
Upload the image to your email signature.
Manually hyperlink the image to your Doctify profile. Without a hyperlink, your badge will not be verifiable and will lose its value.
On Print Materials & Other Digital Assets
On Print Materials & Other Digital Assets
Your badge can be used in other assets like brochures and adverts to highlight your recognition.
Download the badge from the email as a PNG image.
Add it to your marketing materials.
If used in digital formats (e.g., PDFs), include a hyperlink to your Doctify profile. Without a hyperlink, your badge will not be verifiable and will lose its value.
Why hyperlinking your badge is essential for maximum impact
Your badge is not just a graphic - itโs a verified seal of excellence.
If it is not linked to your Doctify profile:
Patients and visitors cannot verify your badge.
The badge loses credibility and impact.
You wonโt benefit from SEO advantages.
โ ๏ธ Always ensure your badge links back to your Doctify profile for maximum impact.
How to earn, retain, or improve your Patient Experience badge
To earn, retain, or improve your badge, follow these best practices:
Actively collect verified patient reviews throughout the year
Maintain a high Trust Score by consistently delivering excellent care
Engage with patient feedback and use insights to enhance the patient experience