Exciting Update: Streamlined Patient Appointment Requests!
We’ve made some big changes to how patients book appointments! Now, they can contact your clinic or booking team directly, bypassing Doctify. The appointment request form is gone, and the "Book" button on your profile now shows your booking email or link. Patients can email your team or use your booking link directly.
Why the Change?
This update speeds up the booking process and reduces patient waiting times. By allowing patients to contact you directly, you’ll save time and avoid logging into the Doctify Dashboard for every new enquiry.
Can I Still Track Enquiries?
Absolutely! You’ll see all your enquiry metrics on the dashboard homepage. The call and book buttons will track how many patients use them to get your contact details.
Note: If you’re a Vitality or HCA consultant, you’ll still see the enquiries tab and receive requests as usual.
What About the Booking Calendar?
We’ve removed the booking calendar to give you full control over your appointments. Instead, update your booking details—phone number, email, and booking link—so patients can contact you directly.
How to Update Your Booking Details:
Log In: Access your Doctify dashboard.
Edit Profile: Go to ‘Edit profile’ > ‘Appointment information’.
Update Info: Add your phone number, contact email, and external booking link.
These details will be visible on your profile for anyone visiting your Doctify page.
How Will This Look on My Profile?
When patients click the "Book" button, they’ll see your email and booking link, making it easy for them to reach out.
Vitality and HCA Requests:
For Vitality, nothing changes—patients will still use the existing booking form, and you’ll get email notifications. For HCA, requests will go straight to the HCA contact center, so no need to log in to view them.
Need help? Reach out through our contact page or Live Messenger during business hours.