Want to make a great impression on future patients? Learn how to reply to your patient reviews like a pro. Whether the feedback is glowing or a bit critical, responding shows you value your patients and their opinions.
Why Reply to Reviews?
Build Trust: Future patients love seeing that you care.
Boost Credibility: Engaging with reviews makes search engines trust you more.
Show Commitment: Addressing critiques and thanking patients shows your dedication to patient care.
Steps to Reply to Reviews on Your Doctify Profile:
Login to Your Doctify Dashboard: Click here to login.
Navigate to the 'Reviews' Tab: You'll find this on the left side of your screen.
Find the Review: Scroll down to locate the review you want to reply to.
Click 'Reply': This will open a pop-up box.
Enter Your Response: Type your reply in the text box.
Click 'Send': If you're happy with your response, click send.
Remember, your reply will be public and visible to anyone visiting your profile.
How to Respond to Reviews:
Thank the Patient: Show gratitude for their time and feedback.
Be Specific: A personalised reply is better than a generic one. Address the content of the review directly to add a personal touch and build trust.
How to Handle Negative Reviews:
Negative feedback is a natural part of any business. For more insights on dealing with negative reviews, check out our article on What Happens if I Receive a Negative Review?
Need more help? Reach out via our contact form or Live Messenger during operating hours. Happy responding!
If you'd like any more help, please don't hesitate to get in touch via our contact form or via Live Messenger during operating hours.