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🧑‍🤝‍🧑 How can I resolve duplicate profiles on Doctify?

Updated over a week ago

Ever found yourself staring at your Doctify dashboard, wondering how to switch between your personal and clinic profile?

💡 If you manage both under a single login, knowing how to toggle between them is essential. It saves time, keeps updates organized, and ensures you're interacting with patients under the correct profile—whether as an individual clinician or a clinic.

Quick & Easy Switching

1️⃣ Look to the Top Left – Find the “Manage Profile” button.

Managing Profile Visibility

Managing profiles in Doctify is an essential feature that ensures consultant profiles are visible to patients.

To make a consultant's profile visible to patients on the HCA Finder platform, you need to activate the profile. Once the profile is turned on, it becomes accessible, allowing the consultant to maintain an active presence.

2️⃣ For Clinicians & Multiple Clinicians

  • If you are an individual clinician, go to “Team” to access your profile.

  • If you manage multiple clinicians, you’ll need to select the correct profile:

  • Click “Manage Profile” on the left-hand side of the dashboard.

  • Select “Team”, where all individual clinicians are listed.

  • Choose the specific clinician’s profile you’d like to view. This ensures that you can efficiently manage and view information for specific clinicians linked to your account. By fully utilising this feature, users can streamline profile management tasks.

3️⃣ For Clinics & Hospitals – If you’re managing a clinic or hospital, select “Practices” to access and update that profile.

Activating Profiles for Enhanced Visibility

Activating profiles enables consultants to be discovered by patients easily on Doctify and other platforms like HCA Finder.

Ensuring visibility not only helps patients find their consultants with ease but also supports consultants in maintaining an engaging and accessible online presence.

4️⃣ Click to Switch – Simply select the profile you need, and you’re all set!

No more confusion—just seamless navigation between profiles.

Now you can focus on what truly matters: delivering top-notch care and maintaining an outstanding online presence. 🚀

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