How can I troubleshoot login issues or password reset errors on Doctify?
If you are unable to log in to your Doctify account or encounter errors during the password reset process, follow these steps to resolve the issue:
1. Verify Your Email Address
Ensure you are using the email address associated with your Doctify account. Try to recall which email was used during signup.
Double-check for typos, such as mistyped domains (e.g., ".com" instead of ".co.uk").
2. Check Your Password
Re-enter your password carefully, as passwords are case-sensitive.
If you still cannot log in, proceed to reset your password.
3. Resetting Your Password
Use the password reset link provided on the Doctify login page.
Ensure the email you provide matches the one registered to your account.
Check your email inbox, including the spam/junk folder, for the password reset email.
4. Optimize Your Browser Settings
Use a recommended browser like Google Chrome for the best experience.
Clear your browserโs cache and cookies if you continue to experience issues.
5. Contact Support
If the problem persists and you cannot resolve it using the steps above, contact Doctify support for assistance. Provide as much information as possible about the issue youโre encountering to help expedite the resolution process.If you need further clarification or additional support, feel free to reach out to our helpdesk.