How to Set up the Doctify Review App

The Doctify App is now available on the Apple App Store and Google Play for use across all Apple and Android devices.

Ashidha avatar
Written by Ashidha
Updated over a week ago

Research has shown that a face-to-face request for help or feedback can be as much 34 times as effective as making the same request over email. That's why we give all customers access to our Doctify Review App.

Here's how you can get started with using the app today to collect more reviews and build your Patient Trust Score.

A quick note before we get started...You'll need to be connected to the internet to install the app and to log in or access the Settings Menu. You'll be able to collect patient feedback without the app being connected to the internet - reviews will be stored within the app and then uploaded to our servers next time the tablet is online. Please be aware that if the app is deleted, any reviews yet to be uploaded will be lost.

Downloading the Doctify Review App

Download the Doctify Review App from Google Play or on the Apple App Store

Logging in to the Doctify Review App

On opening the Doctify Review App for the first time you will be presented with two methods to log in - Simple Login or QR Code.

Simple Login

To use this method you will need to enter the Country Code for your region and your Review Code found in the "App Information" section of your Doctify Dashboard.

  • Country Code: athena-uk

  • Review Code: This is a 6 character code

Please note that both fields on the Simple Login method are case sensitive.

Now click "Sign in".

QR Code

The new QR Code login method means you won't need to remember any login details and can log in to the app on any device by simply scanning a unique QR code.

To use this method click on "Use QR Code". You'll then be asked to allow the Doctify Review App to access the camera on your phone or tablet - click Allow.

Finally, you'll need to scan the QR code in your Doctify Dashboard under "App Information".

Review Methods in the Doctify Review App

The Doctify Review App now provides you with 3 methods to collect patient feedback. We've listened to feedback and ensured that one of these removes the need for the patient to handle the tablet or phone - meaning you won't need to clean the device after each use.

  1. Use your phone - The patient can scan the QR code shown on the screen to open your review link on their own mobile device.

  2. Use this device - The patient can leave their review on the tablet or phone provided

  3. Review us later - Enter the patient’s mobile phone number to send them your review link by SMS.

Accessing the Settings Menu in the Doctify Review App

In order to access the Settings Menu

You can access the Settings Menu using the button in the right-hand corner of the blue bar along the top of the page. It's located just below the time and battery symbol as shown in this image.

When you access the Settings Menu, you'll be asked to enter your login details once again. As with when you first logged in, you'll have the option of using the Simple Login or QR Code methods.

From the settings menu you will have access to the below settings: you can choose to add a survey and also include questions such as would you recommend us to a friend or family, which is only available on the app.

If you'd like any further assistance, please don't hesitate to get in touch via our contact form or via Live Messenger during operating hours.

Did this answer your question?