We make sure our reviews meet our terms and conditions with the goal to build a trustworthy, representative and reliable review system.
We have a zero-tolerance policy towards reviews containing medical outcomes profanity and misleading content. For this reason, we read every review that is submitted before posting it live on our site.
Are There Instances in Which a Review May Not Be Posted?
Accuracy of treatment or diagnosis: We don’t publish claims about the accuracy of a practitioner’s treatment and diagnosis, because they are factual matters that we cannot verify.
Personal information: We won’t post reviews that include personally identifiable information such as a patient’s full name, phone number, or email address.
Pricing specifics: These comments tend to reflect more on insurance providers than physicians.
Profanity/Defamation: We won’t publish anything profane, vulgar, slanderous, or otherwise offensive content.
Promotional content: We want our reviews to be as relevant as possible, so we don’t post reviews that promote an unrelated website, product, topic, or other item that is unrelated to the patient experience.- SMS Verification Issues: Reviews must pass an SMS verification process to ensure authenticity. Delays or failures may occur due to incorrect phone numbers or technical issues.
Review Synchronization Timeline: Once approved, reviews can take up to 48 hours to sync and appear, potentially causing a delay in review counts updating.
Compliance Checks: Doctify conducts random spot checks on reviews to ensure adherence to policy, which can lead to publication delays.
Steps to Address Publication Issues
Verify Contact Information: Ensure that the phone number entered during review submission is correct.
Resubmit Reviews: Contact our Support team who can assist with this.
Adhere to Guidelines: Avoid including names or identifiable details to comply with anonymity policies.
Be Patient with Approvals: Allow up to 48 hours for newly approved reviews to sync. By following these steps, users can improve the likelihood of timely publication and visibility of their reviews.