Every practice and clinician is uniqueâwhether itâs the way they communicate (email, phone, SMS, post) or the type of appointments they offer (face-to-face, video, phone). Thatâs why itâs important to choose a feedback collection method that fits seamlessly into your workflow.
Here are the best strategies to make gathering reviews simple and effective:
1. Can I Automate Feedback Collection?
Absolutely! Automation is the most efficient way to collect reviews at scale without adding extra work to your day.
If you use Practice Management Software (PMS), you can set up automated emails or SMS messages with your review link sent straight after each appointment.
Find your review link:
đ Go to your Dashboard â âGet Reviewsâ â âReview link and QR codeâ â Copy the link.
đĄ Tip: Create a message template in your PMS and send a test email or SMS to yourself first. To encourage responses, mention why feedback mattersâwhether it's improving patient care, helping others find the right treatment, or something personally important to you.
2. What If I Donât Use a PMS?
No problem! You can combine different approaches to fit your workflow:
đč Quick & Easy: Add your review link or QR code to the bottom of your Clinical Letter with a short note about why reviews are valuable.
đ Find your review link and QR code in your Dashboard â âGet Reviewsâ â âReview link and QR codeâ.
đč Most Effective (Highest Response Rate!): Use the Doctify Review App to collect feedback in person or send SMS messages with your review link from the Doctify number.
đČ To access the Doctify Review App:
Download it from the App Store (iPhone) or Play Store (Android).
Find your login details (Review Code) in your Dashboard â âGet Reviewsâ â âReview Appâ.
Enter the Review Code or scan the login QR code in your Dashboard.
Choose âUse this Deviceâ to collect reviews during an appointment or âReview Us Laterâ to send an SMS.
3. What If I Have a Busy Schedule?
If time is tight, handing out QR codes is the fastest and easiest way to collect feedback.
Many clinicians collect reviews from all patientsâboth public and privateâto build trust and transparency.
đ How to do it:
Print multiple copies of a leaflet with a short message and your review QR code.
Hand them to patients during consultationsâno follow-up needed!
Find your QR code:
đ Go to your Dashboard â âGet Reviewsâ â âReview link and QR codeâ â Right-click â âCopy Imageâ.
đĄ Tip: Create a simple Word document with two sentences explaining why feedback is important and reassuring patients it takes only a minute. Paste your QR code, save, and print as many copies as you need.
đ„ Watch our short video to see how it works!