Patient feedback is essentialâit builds trust, strengthens your reputation, and helps future patients make informed decisions. In fact, 90% of patients check reviews before booking a private appointment. They care about the number, recency, and consistency of reviews.
So, if youâre not getting as many reviews as youâd like, letâs troubleshoot what might be going wrong!
1. Am I Inviting Enough Patients to Leave a Review?
If youâre only sending your review link to one patient per week but hoping for five new reviews, that math just doesnât add up! Not everyone you invite will leave a review, so consistency and volume matter.
đĄ Fix: Increase the number of patients you invite and make it a habit. The more invitations you send, the better your results!
2. Am I Only Using One Review Collection Method?
What works for one patient may not work for another. If youâre only using emails, you could be missing out on feedback from patients who prefer SMS or QR codes.
đĄ Fix: Mix it up! Try different approaches to make it easy for every patient:
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Automated emails/SMS (if you have a Practice Management Software)
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Adding a review link & QR code to Clinical Letters
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Using the Doctify Review App (âUse this Deviceâ option)
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Sending SMS from the Doctify number (âReview Us Laterâ option)
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Handing out QR code leaflets
3. Have I Told Patients Why Reviews Matter?
If a patient sees a review link in an email with no context, they might ignore it. People are more likely to engage when they understand why itâs important.
đĄ Fix: Before ending your consultation, mention that youâre collecting anonymous feedback and why itâs valuable. Also, include a short message in your emails and Clinical Letters explaining how their review helps others.
4. Did I Tell My Patients About the SMS From Doctify?
If youâre using the Doctify Review Appâs âReview Us Laterâ option, your patients will receive an SMS from the Doctify numberânot your personal one. Without a heads-up, they might ignore it.
đĄ Fix: Simply let them know before they leave:
đą âYouâll receive a message from Doctify later todayâyour feedback would really mean a lot to me!â