Make a Lasting Impression with Patient Reviews!
Want to win over future patients? Mastering the art of responding to reviews is essential. Your responses—whether to glowing praise or constructive criticism—show you value patient feedback.
Engaging with reviews builds trust and enhances your credibility, making potential patients more likely to choose you. By thanking patients or addressing concerns, you demonstrate your commitment to quality care and open communication, helping you stand out in a competitive landscape.
Why Reply to Reviews?
Build Trust: Future patients appreciate knowing you care about their feedback.
Boost Credibility: Engaging with reviews enhances your reputation in the eyes of search engines.
Show Commitment: Acknowledging critiques and thanking patients demonstrates your dedication to quality care.
Steps to Reply to Reviews on Your Doctify Profile:
Login to Your Doctify Dashboard: Click here to log in.
2. Navigate to the 'Reviews' Tab: Find this on the left side of your screen.
3. Find the Review: Scroll down to locate the review you want to respond to.
4. Click 'Reply': This will open a pop-up box.
5. Enter Your Response: Type your reply in the text box.
6. Click 'Send': If you’re happy with your response, click Send. Remember, your reply will be public and visible to anyone visiting your profile.
Remember, if you respond to a review within 30 days of it being posted, the patient will be notified of your reply!
Tips for Responding to Reviews:
Thank the Patient: Always show appreciation for their time and feedback.
Be Specific: Personalise your reply by directly addressing the content of the review. This builds trust and rapport.
Handling Negative Reviews:
Negative feedback is a part of any business. For tips on managing negative reviews, check out our article on What Happens if I Receive a Negative Review?
Need more help? Reach out via our contact form or Live Messenger during operating hours. Happy responding!