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🇦🇺 What’s the Best Way to Collect Patient Feedback in Australia?
🇦🇺 What’s the Best Way to Collect Patient Feedback in Australia?

Easily collect and maintain fresh patient feedback with these ready-to-use email and SMS templates designed for Australian healthcare providers to enhance their practice and online presence.

Updated over a month ago

💡 Patient feedback is an invaluable tool for enhancing your practice. It provides real-time insights into patient experiences, builds trust with new patients, and keeps your reputation current. Plus, gathering feedback consistently boosts your online visibility, helping you rank higher on Google and Doctify. The best part? It’s quick and easy—just a minute of your patient’s time! And as a bonus, Doctify reviews can contribute to your CPD. A win-win!

⏲️ Timing and Consistency Matter

Ask for feedback towards the end of the week—Wednesday to Friday—for better engagement. Reviews older than six months feel outdated, so aim for consistency. Doctify providers collect an average of 53 reviews in their first year—just one per week!

Patients are more likely to leave feedback when the request comes from their doctor.

Ready-to-Use Feedback Request Templates

Copy, paste, and start collecting valuable insights!

📧 Doctify Email Templates

Subject line: [Name] values your feedback

Email 1

Dear [Patient],

Please leave anonymous feedback about your experience so that other patients can benefit from what you have to say.

It only takes a minute and can make a world of difference to future patients: [Link]

Thank you,

[Email Signature]


Email 2

Dear [Patient],

Thank you for attending your consultation with [Name].

In the interest of improving patient care, please leave anonymous feedback about your experience here: [Link]

It only takes a minute and can make a world of difference to future patients.

Thank you,

[Email Signature]


Email 3

Dear [Patient],

We’d greatly appreciate it if you could leave anonymous feedback about your experience with [Name].

Your insights can help other patients make informed decisions and ensure they receive the best care possible. It only takes a minute.

Share your feedback here: [Link]

Thank you for your time and support.

Kind regards,

[Email Signature]


📲 Doctify SMS Templates

From the Doctor 🧑‍⚕️

  • Thanks for trusting me with your care. Your feedback helps me provide the best experience possible. Share your thoughts here: [Link]
    – [Name]

  • I appreciate you choosing me for your care. Your feedback makes a difference. Please take a moment to share your experience: [Link]
    – [Name]

  • Hi, from [Name]. I’d love to hear about your experience as your feedback helps me improve patient care. Leave your thoughts here: [Link]

From the Practice 🏥

  • [Name] values your feedback. Please leave anonymous feedback to help future patient care. [Link] Thank you.

  • Thank you for choosing [Name]. To help improve patient care, please leave anonymous feedback about your experience here: [Link]

  • Thank you for choosing [Name]. Your feedback helps us to tailor our care & improve patient outcomes. [Link]


Collecting patient feedback doesn’t have to be time-consuming or difficult. With these templates, you can make it a seamless part of your practice—and see the benefits firsthand.

If you need any help, don't hesitate to get in touch with your success manager!

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