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👮 Patient Review Policy: How Doctify Keeps It Real
👮 Patient Review Policy: How Doctify Keeps It Real

How & why does Doctify moderate reviews so carefully?

Updated over a month ago

At Doctify, we know that finding the right healthcare provider can feel overwhelming. That’s why we’ve created a trustworthy, reliable review system to help patients make informed decisions. But what makes our reviews stand out? It’s all about authenticity, accuracy, and care.

Here’s how we ensure our reviews are as helpful as they are honest!

Why We Moderate Reviews So Carefully

We’re on a mission to create a platform you can rely on. Every review on Doctify is carefully read and moderated to ensure it’s:

  • Useful: Providing valuable insights for future patients.

  • Accurate: Based on real experiences.

  • Representative: Reflecting diverse patient perspectives.

It’s all about building trust and making healthcare choices a little easier.

🙅 Our Zero-Tolerance Policy on False Reviews

Fake or misleading reviews? Not on our watch! Every single review goes through moderation before it’s posted to keep our platform authentic and reliable.

🚫 When Might a Review Not Be Posted?

While we love hearing from patients, there are a few situations where reviews don’t make the cut:

  • Accuracy of Treatment or Diagnosis: We’re not medical experts, so we don’t verify claims about diagnoses or treatments.

  • Personal Information: Sharing phone numbers, email addresses, or full names? Nope—your privacy is our priority.

  • Pricing Details: Costs often depend on insurance, not the provider, so we leave pricing comments out.

  • Profanity or Defamation: We’re all about constructive feedback, not offensive language or slander.

  • Promotional Content: Reviews should focus on patient experiences, not unrelated products or websites.

🌍 Doctify: Where All Reviews Have a Place

Think we only post glowing reviews? Think again! Doctify welcomes positive, negative, and neutral feedback because real life isn’t always perfect, and your honesty helps others find the right fit.

🏆 What Makes Doctify Reviews Different?

  • Authenticity Guaranteed: Reviews come directly from patients after their appointments. Thanks to our closed-loop system, only real patients who’ve seen the provider can leave a review.

  • Broad Perspectives: We encourage feedback from all patients—not just the super happy or unhappy ones. This means you get a balanced, well-rounded view of a provider’s care.

The Closed-Loop Difference

What’s a closed-loop system? It’s simple: only verified patients who’ve had appointments can leave reviews. This keeps our feedback genuine, unlike open systems where anyone (yes, even that one friend who’s never seen the doctor) can chime in.

💡 Why It Matters

At Doctify, we’re all about creating a transparent, trustworthy space where your voice shapes the future of healthcare. By moderating reviews with care, we ensure that every story told helps someone else make a confident, informed choice.

Ready to leave your mark? Share your experience and help others on their journey!

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