When reporting an issue on your Dashboard or Live Profile, we may ask for the error code displayed in specific sections. Follow the steps below to locate and capture the console log to help us diagnose the issue faster.
💻 For Non-Mac Computers:
1. Right-Click and Inspect:
Right-click anywhere on the page with the error message.
Select Inspect from the dropdown menu.
2. Open the Console Tab:
Click on the Console tab in the Developer Tools window.
After clicking the console tab, please refresh the tab and try the action again for the error code to show in the console.
Capture a screenshot of the entire page, ensuring that the error messages on the Console tab are clearly visible.
🍏 For Mac Computers (Safari):
Using a Shortcut:
Press Command + Option + C to open the console directly.
OR
Enable and Open the Console Manually:
Click Safari in the menu bar.
Select Preferences.
Go to the Advanced tab.
Check the box for Show Develop menu in menu bar.
Click Develop in the menu bar and select Show JavaScript Console.
The Console will open (either in a new window or within Safari).
Ensure the error messages on the Console tab are visible
After clicking the console tab, please refresh the tab and try the action again for the error code to show in the console.and capture a screenshot of the entire page.
🔎 For Google Chrome on Any Computer:
1. Open Developer Tools:
Click the three dots in the top-right corner of the browser window.
Navigate to More Tools > Developer Tools.
2. Access the Console Tab:
Click the Console tab in the Developer Tools window.
After clicking the console tab, please refresh the tab and try the action again for the error code to show in the console.
Take a full-page screenshot, making sure the error messages on the Console tab are clearly shown.
⏭️ Next Steps:
Email the screenshot of the error message(s) along with a brief description of the issue to hello@doctify.com.
Providing this information will help us resolve your issue quickly and efficiently.