💡 At Doctify, we believe that listening to patients is one of the most powerful ways to improve healthcare. That’s why we created the Doctify Survey tool—to make it easy for providers to collect real, honest feedback from their patients in a way that’s simple, automated, and actionable.
🤔 What is it?
The Doctify Survey tool is a separate feature from the review collection system. It allows you to create and send custom surveys to a selected group of recipients—whether patients, staff, or another audience.
Please note: this feature is only available to users on our top-tier package.
☝️ Why is it useful?
It gives you full control over the data you collect. You can ask about anything—from internal processes to service changes—beyond the standard patient review questions.
✍️ How is it used?
Some users send internal staff questionnaires. Others use it to share updates with patients or gather feedback on specific topics unrelated to public reviews.
🕹️ Is it flexible?
Yes. You choose the questions and the audience, and surveys can be shared via SMS or email.
📝 Is it easy to use?
Very. Once it's set up, the survey process runs automatically in the background—no chasing required. You’ll spend less time collecting feedback and more time acting on it.
🧐 What happens with the feedback?
Responses are private and not published. All results are shown in a dashboard so you can review and act on the insights.