💡 We’re Making Reviews Better at Doctify!
At Doctify, patient trust is everything. Reviews play a huge role in helping people choose the right healthcare provider, we have a fantastic review verification system across all our markets. This change ensures reviews are genuine and the process is crystal clear for everyone.
❓ What is happening?
Currently, we verify some reviews via SMS or WhatsApp, ensuring a secure and reliable process.
To make things even smoother and more convenient, we’ve introduced a simple opt-out verification system that’s fair, fast, and easy to use!
🤷♀️ How does it work?
1️⃣ Confirmation Message
Once a review is submitted, the patient will get an SMS confirming that their phone number was used to submit the review.
2️⃣ Opt-Out Option
Didn’t write the review? No problem! Just click the link in the SMS within 7 days to flag and remove it.
3️⃣ Automatic Verification
If no opt-out action is taken within 7 days, the review is automatically verified, double-checked, and published on the website.
🔎 What Does the Opt-Out SMS Look Like?
The SMS will say:
A review has been submitted on Doctify using your phone number. If this wasn’t you, please click the following link: doctify.com/fdg554.
The link will stay active for 7 days, leading to a page where you can confirm the review isn’t yours and submit an opt-out request.
To keep things secure, we’ll verify the opt-out request to ensure it’s made by a real person.
❕ What Happens if You Opt Out?
The flagged review will be removed from the healthcare provider’s profile.
🛍️ Why This Change Is Great for Everyone
Clear & Transparent: Patients and providers can trust the review process.
Quick & Simple: The opt-out system makes verification faster and hassle-free.
Easy to Access: Patients can opt out effortlessly, with no follow-ups or confusion.
🏡 What’s Staying the Same?
For patients using the Doctify Review App, the “Review us later” option is still available—perfect for those who want to leave feedback at a more convenient time.