Collecting patient feedback enhances your online reputation, improves healthcare delivery and helps patients make more educated choices.

How to Collect Patient Reviews

1. By Email

The easiest way to begin collecting patient reviews is to send your review link to 200-300 existing patients - ideally patients you have seen in the last 3-6 months.

How to get the email addresses: Patient contact details are stored in your practice management software.

How to send the email: Use your practice management software's mailbox to email patients. BCC (Blind Carbon Copy) the email addresses to secure patient details and remain data protection compliant. 

Content of the email

Dear [Patient Name]
I hope you are well. It has been a pleasure caring for you and we hope that you are happy with the level of care you received. 

We are always striving to improve our services and we find the views and experience of patients to be hugely valuable in improving care for future patients.

Please click the link below to leave anonymous feedback on the care you have received - it only takes a minute!{{enter your unique code here}}

Thank you for your time, it is greatly appreciated.Your opinion is vital in helping take care of the next patient.

2. Include your Review Link in Patient Correspondence

Continuous review collection is easy and important - you wouldn't book a hotel that was last reviewed in 2017! 

Each new review will increase your visibility online and allow patients to find you more easily. 

Don't miss a single patient - Include the following in the email signature of yourself, your medical secretary and the rest of your team for one-click collection:

'Your opinion improves our care for the next patient. Will you take a quick minute to leave us your anonymous feedback on Doctify?{{enter your unique code here}}

3. Download Our Review App

Download our Apple & Android Doctify Review app for quick, easy, on-site collection.

We encourage you to use the app at your reception desk/waiting room so as you are able to collect patient feedback immediately following a consultation or procedure.

For advice on how to install and set up the Doctify Review App please see the following articles: 

 Apple Review App
Android Review App

4. Leave a Voicemail Review

For patients that are less tech-savvy or elderly, we have introduced a phone line review service which allows your patients to speak their review and have it digitised for publication on your profile. 

Please ask your patients to dial 020 3411 0652, select option 3 and quote the review code {{enter your unique review code}}.

Upon quoting the review code, patients will be prompted to leave a star rating and commentary. 

**Please note: voicemails without a review code will not be published as we cannot verify the speakers status as a patient.**

If you need further help collecting patient reviews, downloading the app or are not sure where to find your review link, please contact

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