Collecting patient feedback will boost your online reputation, improve healthcare delivery and help patients make more educated choices.

How to Collect Patient Reviews

  1. By Email

The easiest way to begin collecting patient reviews is to send your review link to 200-300 existing patients - ideally patients you have seen in the last 3 months.

How to get the email addresses: Patient contact details are stored in your practice management software.

How to send the email: Use your practice management software's mailbox to email patients. BCC (Blind Carbon Copy) the email addresses to secure patient details and remain data protection compliant. 

What to send in the email

'We've found the views and experiences of our patients to be hugely valuable in improving care for future patients. 

Please click the link below to leave anonymous feedback on the care you have received - it only takes a minute!

https://www.doctify.co.uk/review/{{enter your unique code here}}

2. Include your Review Link in Patient Correspondence

Continuous review collection is easy and important - you wouldn't book a hotel that was last reviewed in 2017! 

Each new review will increase your visibility online and allow patients to find you more easily. 

Don't miss a single patient - Include the following in the email signature of yourself, your medical secretary and the rest of your team for one-click collection:

'Your opinion improves our care for the next patient. Will you take a quick minute to leave us your anonymous feedback on Doctify?

https://www.doctify.co.uk/review/{{enter your unique code here}}


3. Download Our Review App

Download our iPad Doctify Review app for quick, easy, on-site collection.

We encourage you to use the app at your reception desk so as you are able to collect patient feedback immediately following a consultation or procedure.

If you need further help collecting patient reviews, downloading the app or are not sure where to find your review link, please contact customerservice@doctify.co.uk

Did this answer your question?