At Doctify, we are committed to maintaining a review system that is trustworthy, representative, and reliable—making it easier for patients to find the right care and for providers to receive meaningful feedback. Here's how we do it:
🤔 Why Does Doctify Moderate Reviews?
We post a wide range of feedback—positive, negative, and everything in between—while adhering to strict policies to ensure reviews:
Protect patient information
Avoid vulgar or offensive language
Are accurate and not misleading
This approach ensures that reviews reflect genuine patient experiences and remain fair to healthcare providers.
📙 Our Moderation Process
Zero-tolerance for false reviews: We thoroughly vet every review to filter out fake or misleading submissions.
Content checks: Each review is assessed for compliance with our guidelines to ensure it’s both helpful to patients and reflective of your care.
✒️ Instances When a Review Won’t Be Posted
While we strive to share authentic patient feedback, there are a few instances where reviews won’t make the cut:
Profanity: Offensive or vulgar language is a no-go.
Personal information: We protect privacy and won’t publish reviews with names, contact details, or any other identifiable information.
Pricing specifics: Comments about costs are often influenced by insurers rather than the quality of care.
Treatment accuracy claims: We don’t post unverifiable statements about diagnoses or outcomes.
Promotional content: Reviews must focus on the patient experience, not unrelated websites or products.
🔆 What Makes Doctify Reviews Different?
Unlike open platforms like Google Reviews, Doctify operates a closed-loop system where:
Reviews can only be submitted by real patients, ensuring authenticity.
Every review complies with our Patient Review Policy.
Any questions, please do get in touch!